FAQs
We have compiled a list of the most common questions our customers ask. If you cannot find the answer you are looking for, please feel free to reach out to our support team.
1. Ordering & Production
Are your products pre-made?
No, all of our products (T-shirts, sweaters, hoodies, etc.) are Print-on-Demand (POD) and made-to-order. This means that we begin printing and creating your item specifically for you as soon as your order is placed.
How long does it take to process an order?
Because each item is custom-made, it takes 2 - 3 business days to print, perform quality checks, and pack your order before it is handed over to the shipping carrier.
Can I modify or cancel my order?
Yes, but you must act quickly! You can change or cancel your order by contacting us at support@menito.co within 12 hours of placing it. After 12 hours, your order is sent to our production facility, and we can no longer cancel, modify, or refund it.
2. Shipping & Delivery
Where do you ship to?
Currently, Menito ships exclusively within the United States.
How much does shipping cost and how long does it take?
We offer two shipping options for our US customers via USPS, DHL, and UPS:
- Standard Shipping ($5.99): 7 - 12 days total delivery time. Free for orders over $149!
- Express Shipping ($24.99): 5 - 8 business days total delivery time.
How can I track my package?
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link. Please allow 1 - 3 business days for the tracking information to update in the carrier's system.
What should I do if my tracking says "Delivered" but I haven't received my package?
First, please check your surroundings, with your neighbors, or your building management. Sometimes carriers leave packages in hidden areas for safety. Please note that Menito is not responsible for lost or stolen packages once the carrier marks them as "Delivered" to the address provided at checkout. However, please contact us, and we will try our best to assist you in opening an inquiry with the carrier.
3. Returns & Refunds
What is your return policy?
Since all our items are made-to-order, we only accept returns and issue refunds or replacements for items that arrive damaged, have manufacturing defects, or are incorrect (e.g., wrong design or product). We do not offer refunds or exchanges for customer errors, such as ordering the wrong size, wrong color, providing an incorrect shipping address, or buyer's remorse.
How do I request a refund or replacement for a defective item?
If your item is damaged or incorrect, please contact us at support@menito.co within 7 days of delivery. You must include:
- Your Order Number.
- Clear photos of the defect/damage or the incorrect item.
- A photo of the shipping label.
Once verified, we will immediately process a free replacement or full refund. You do not need to ship the defective item back to us!
I ordered the wrong size. Can I exchange it?
Unfortunately, no. Because our products are made-to-order, we cannot accept exchanges for sizing issues. We provide detailed sizing charts on every product page to help you choose the perfect fit. Please review these charts carefully before placing your order.
4. Contact Us
How can I get in touch with Customer Support?
We are always here to help! You can reach us via:
✉️ Email: support@menito.co
🌐 Website: menito.co
📍 Business Address: 7501 Jefferson St NE, Albuquerque, NM 87109 (Please do not send unauthorized returns to this address).
